The first of six papers showing how a mining enterprise supported by a maintenance organization performing at the “world-class” level stands to reap many benefits including sustained, continuing productivity and profitability. Over the course of this series, the actions needed to achieve world-class mining maintenance status are explained in six consecutive steps that lead to recognition as a first-rate organization with productive employees performing quality work, and consistently reliable equipment to meet production and quality goals. Developed by Paul D. Tomlingson, maintenance management expert and author of the book, “Maintenance in Transition—The Journey to World-class Maintenance,”