A mining customer’s maintenance strategies were producing good availability results, but to achieve consistency, the customer wanted better visibility on potential upcoming causes of downtime. In this tough environment, major component failure events need to be controlled to minimize impact against budget, and an enhanced solution was required to improve margins. Joy Global approached an existing customer about engaging in a trial period where the two would partner through the company’s JoySmart Solutions offering to improve machine reliability and avoid catastrophic failures on major components. The customer agreed to give Joy Global six months to prove the value of the offering at its coal mine in Australia. The JoySmart team proposed implementation of a newly-developed automated monitoring system that trawls through machine data with the ability to detect any changes in component behavior to predict an onset of failure.